1) Do you offer gift boxes?
Yes, we do offer complimentary gift boxes. Here's a picture of our standard boxes.
Please kindly specify which items to be wrapped together in the comment box right before confirming your order.
2) I have a special request for my order, what should I do?
You can add your special request in the comment box right before confirming your order. If you are still unsure, please contact us.
3) How do I change or cancel an order after it has been placed?
We begin working on your order immediately after your it is placed. If you want to change or cancel an order, please contact us as soon as possible. Changing or cancelling an order more than 12 hours after time of purchase may require 30%-50% restocking fee.
4) How do I return a Centime gift I received?
Please contact and give us the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase in mint condition, we will issue you Store Credit towards a different items.
Please read more of our return and exchange policy here.
5) Why I didn't get a confirmation/shipping email?
After placing an order, we will send you an “Order confirmation" email to review your items and shipping address together with other order details. Therefore, it is important to provide us with a valid email address that you check regularly. If you didn't receive a confirmation email, please check your spam box.
To ensure that our emails donot go to your spam/junk folder, add [email protected] to your email address list.
6) Do you offer jewelry in solid gold?
We are only offering solid gold jewelry by special order. If you are interested, please email [email protected] with the subject heading “Solid gold jewelry request" for a quote and arrangements from us.
7) What is gold-plated sterling silver?
All of our jewelries are made from sterling silver. If you prefer wearing them in gold color, we will coat them with a layer of 14K yellow gold at a small cost of $3 to $10 per items.
8) Do your gold-plated items show wear?
Most of our gold-plated items are coated with thick layer of gold. However, the gold color will eventually wear off as it comes into contact with skin salts or pollutants in the air.
As such, do not use a polishing cloth, especially the chemically treated kinds, to polish your gold-plated items.
9) Are the pictures online to scale?
Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. That is why we always list dimensions in the product description and show model shots whenever possible.
10) Why does it take three weeks or so to get my order?
One thing we love about Centime gift is that most items are made to order by hand in our studio. It takes 1-2 days for us to process the order, another 5-7 days for production and 5-15 days for shipping depending on your choice of shipping options.
If you need something by a certain date, please make sure to put that in the comment section or contact us. We will always do our best to accommodate your request and we appreciate your undertanding and patience.