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Return and exchange
REFUND & EXCHANGE
Your satisfaction is our top priority. If you receive a damaged product or one with an error, please contact us within 30 days to arrange for a return. You will receive either a remake of your item within 10-14 days or a refund. All refunds will be credited for the original amount paid, less shipping fees and discounts, except in the case of an incorrect shipment.
Return address:
Ginny (Centime Gift) C/O Tung Truong
6321 W Dempster St #266
Morton Grove, IL 60053
For non-defective items, only non-personalized items are eligible for return or exchange. If the non-personalized item is returned within 90 days of original purchase date in mint condition, we will issue you Store Credits towards a different items or exchange for a different item of the same value.
For personalized items, please understand that as our items are personalized and made to order, they can not returned for any other reasons such as change of mind. For the same reason, we do not offer exchanges.
All clearance items are final sale.
CANCELLATION
Orders can be cancelled within 24 hours of purchase via email. Please include your order number and name.
After the 24-hour grace period, a small cancellation fee can be charged on a case by case basis depending on how far we've come into the production process. Order cancellation will no longer be accepted 3 days from your order date.
