All of our jewelry is made from solid 925 sterling silver with options for 14K yellow or rose gold plates on sterling silver.

For more information on how to measure your finger and sizing, you can check out our ring size guide here.

For bracelet sizing, refer to our instructions here.

To find the ideal necklace length, explore our necklace sizing chart here.

Please kindly understand sterling silver does get tarnished. How fast it gets tarnished depends on how you care for your jewelry and the nature of your sweat. However the good thing about silver jewelry is that when your piece shows signs of tarnishing, you can clean it with a polishing cloth or preferably a cleaning solution and it will look like new again.

For more detailed guidance, please refer to our blog here.

Gold-plating can show wear pretty fast if it comes in regular contact with chemicals (shampoo, hand cream, washing solution etc) or just because the person's sweat is not compatible with gold-plated jewelry, i.e. it contains a substance that makes it rub off faster. 

For more information on how to care for gold-plated jewelry, please have a look at our blog post here.

Please don't worry, we do not include the receipt, as most of them are purchased as gifts, unless it is required by customs for overseas customers.

We are sorry that we do not offer phone support at the moment. If you have any questions, please email us at contact@centimegift.com and we will get back to you as soon as we can, usually within 1 business day in off-peak season.

The production time for your order can vary based on the specific design and current season. The individual product page will display the estimated production timeline, so please check there for the most up-to-date information.

If you need something by a certain date, please a special request or email us at contact@centimegift.com. We will try our best to accommodate your request - but we cannot offer a guarantee as the handmade process can be influenced by many factors that we cannot foresee.

Every Centime jewelry item comes in a complimentary gift box with a care and cleaning instruction card.

Yes, we can do that. Simply upload the pictures and give us instructions on which word to use from which image and the order you would like. You can also place the order without uploading any pictures - simply send the pictures and instructions to contact@centimegift.com.

As much as possible, we refrain from doing that except in exceptional cases where very specific instructions are given. One’s handwriting reflects precious memory, and we try not to touch it. However, if you feel that it is important to change a certain word, contact us at contact@centimegift.com.

Cancellation can only be made within 24 hours of purchasing. You will receive an email confirming the refund and will see the money back in your account in 5-7 business days, depending on your bank. 

After the 24-hour grace period, a small cancellation fee can be charged on a case-by-case basis depending on how far we've come into the production process. Order cancellation will no longer be accepted 3 days from your order date. In this case, I can offer you a refund for 40%. 

Yes! Please reach out to us at contact@centimegift.com during business hours and we will update your shipping details. 

​​Please contact us at email contact@centimegift.com and we will try our best to help.

For more delivery information, view our Shipping Options.

If you never received your parcel, you should have contacted us within 1-2 months so I can start an investigation with the carrier. The United States Postal Service keeps the record of tracking service for only 120 days or 4 months. Thus, I'm afraid that we cannot find any information about your package at this time.

Please email us at contact@centimegift.com for further assistance.

All our deliveries can be tracked, you will be sent a tracking number when we ship. Otherwise, please email us at contact@centimegift.com and we can provide the necessary information for you.

Kindly follow our simple instruction that you can wear the bracelet by yourself here.

Gold turning green is not a sign of fake gold. Most gold jewelry would contain a small percentage of other metals to make it less soft and thus possible to craft jewelry with. It is these metals that react with chemicals in the environment or body chemicals of certain people to turn green. Our gold plate is 18K, which is the standard pretty high percentage of gold, so it is less likely to turn green. You can read more about it here.

If your body chemicals tend to turn jewelry green, I would suggest you to coat the jewelry with clear nail polish to minimize this. Also you could try going for our sterling silver, which is 92.5% silver. It might still turn green, however, even less likely as it has very high percentage of silver.

Please kindly understand even solid 925 sterling silver (which our jewelry are) does get tarnished, faster or slower depending on how you care for it and the nature of your sweat.

When it comes to tarnishing prevention, we have written an extensive guide on how to take care of silver on our blog. You can have a read here.

Gold-plating can show wear pretty fast if it comes in regular contact with chemicals (shampoo, hand cream, washing solution etc) or just because the person's sweat is not compatible with gold-plated jewelry, i.e. it contains a substance that makes it rub off faster. 

For more information on how to care for gold plated jewelry, please have a look at our blog post here.